Shipping and Return Policy

Shipping

Shipping is dynamically calculated at checkout based on the selected products, their dimensions and weight, and your delivery location.

Available shipping options and costs will be displayed at checkout before you complete your order.

Free Shipping Policy

Free shipping is applied when you meet the spending requirement applicable to your location:

Metro Sydney postcodes: spend $79 or more
All other areas: spend $149 or more

Only items with the tag “Free Shipping” will be counted towards the spend required to achieve free shipping.

“Free shipping” is given as a discount equal to the cheapest shipping option calculated at checkout.

If you wish to select a different shipping option you will be charged the difference in price between the cheapest shipping option and the option you select.

For orders that include standard shipping items (items not eligible for free shipping), you will only be charged for the additional cost to ship your order. Is some cases there my be no additional shipping cost as the standard items you have added to your order do not increase the cost of shipping your order.

Dispatch & Delivery

Please allow 1–2 business days for us to dispatch your order. If additional time is required, we will notify you.

Once dispatched, please allow 2–6 business days to receive your order via the selected courier. Delivery timeframes may vary depending on the courier and delivery location.

We can ship certain brands of aquariums and stands nationwide or within NSW. Shipping availability for these brands is listed on their respective product pages. If you are unsure, please contact us for further information.

Authority to Leave availability is subject to the courier and delivery service selected at checkout.

If a delivery attempt fails, a re-delivery fee of $10 will apply and must be paid prior to re-delivery.

We ship to all States and Territories within Australia.

Refunds, Returns & Exchanges

We do not offer refunds for:

Change-of-mind purchases
Incorrect item selection
Damage resulting from self-installation

Returns or exchanges cannot be accepted for used products, as these items cannot be resold at full value.

We offer a full range of installation and maintenance services at competitive rates and strongly encourage customers to utilise these services—particularly if the task may be beyond their capability.
If you are located outside our local area, please contact us first to avoid unnecessary return costs.

Customers are eligible for a refund, exchange, or store credit if a product is found to be faulty.
Each manufacturer manages warranty claims differently, and we will assist you throughout the process while adhering to their specific requirements. This may include shipping costs incurred by the customer to return the product to us or directly to the manufacturer for assessment.